How to do Digital Transformation?
Digital transformation today is all in terms of strategy and does not have any proper execution plan. Organisations should think beyond strategy and concentrate on the execution and outcome. They should develop a approach that spans across strategy and execution.
There are 6 steps in this process
Identify your transformation Objective
Identify the transformation objective should be only from the lens of the digital customer experience. Few sample objectives
- Enhancing the digital customer and end-user experience to improve loyalty, revenues, productivity and retention
- Transforming business processes to reduce costs, improve productivity, integrate supply-chain partners and differentiate offerings
- Simplifying service management to reduce complexity, solve issues before they occur, and gain visibility and control over assets
- Optimizing infrastructure and operations to improve agility, flexibility and cost-effectiveness
- Deriving insights from analytics to make better decisions, improve efficiencies and gain competitive advantage
Study technology enablers in the market
The next step is to be fully aware of, and leverage, the technology enablers in the market. Look beyond the SMAC stack and into the next wave of enablers including personas and context, intelligent automation including human-machine collaboration, the Internet of Things and of course, cybersecurity.
Envision the future platform for digital business
Based on your perspective, you’ll select powerful combinations of these technologies to achieve target business outcomes such as improving the digital customer experience, enhancing the digital workplace, transforming business processes, optimizing infrastructure, simplifying management, and implementing an adaptive cybersecurity defense posture.
Master the digital service lifecycle
All in all, there are six key approaches that are shaping how IT services are produced and consumed: agile, DevOps, as-a-service infrastructure, intelligent automation, personas and context, and finally, digital service management. Collectively, these capabilities help to accelerate digital service development and deployment, make services available on-demand, automate extensively, personalize to specific roles, and manage holistically
Organise the digital business innovation
For practical execution, business managers can select from this palette of options based on their specific needs. For example, for the digital customer experience we need a new set of capabilities including a persona-driven approach, omni-channel integration, customer centricity, and insights from analytics.
Execute an agile journey to the future platform
Finally, when taking the journey to this new platform, it’s important to bear in mind that we live in a hybrid IT world. Organizations need to take the journey to the future platform, while supporting and maintaining their existing applications and infrastructure. While some elements may be retired or modernized, other elements may need to co-exist and be integrated into the new platform. Since IT will be a hybrid environment for quite some time, it will be important to interoperate across these two divides. In addition, an agile and iterative journey to the future platform can simultaneously optimize infrastructure and simplify management on the back end (the IT transformation) as well as improve the user experience and transform business processes on the front end (the business transformation)